Casual Dealer - Table Games - Maryland

ID
2019-2259
Division
Gaming
Department
Table Games
Employee Type
Casual (On-Call/Extra)
City
Hanover

Overview

Function (Scope and Main Purpose of Job)

Responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets.  The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.  This is a CASUAL position.  

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

Specific Responsibilities and Duties

  • Dealing the game and monitoring the monies of the table at all times.
  • Controlling gaming cards and equipment.
  • Protect company assets by monitoring guests’ movements at table at all times.
  • Analyzing customer play for cheating scams and suspicious variation in play.
  • Excellent customer service.
  • Paying wins/Taking losses.
  • Ensure the safety and security of guests and employees.
  • Other duties as assigned.
  • You will work in an environment where smoking is allowed.
  • You will be exposed to alcohol, smoke, bright lights, and noise.
  • You will need to walk up and down stairs to the Casino floor.
  • You will work in 24/7 high energy casinos with over 300,000 square feet of gaming, hotel and entertainment space.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

  • Ability to speak English clearly, listen, and follow directions.
  • Ability to read, write and understand basic instructions in English.
  • Ability to use chips, cards, and a paddle.
  • Must possess good hand/eye coordination.
  • Knowledgeable of specified games and gaming regulations.
  • Ability to add monies and chips.
  • Knowledge of theft techniques.
  • Excellent customer service and communication skills.
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
  • Ability to accurately complete paperwork and forms.
  • Complete, perform and understand basic mathematical functions.
  • Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
  • Complete knowledge of all facilities available to guests on property.
  • Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.

Educational Requirements

  • A high school diploma or GED equivalent
  • At least one (1) year experience as a casino dealer or certification from an accredited dealer school.
  • Experience dealing at least two (2) of the following games: Black Jack, Craps or Roulette and working knowledge of novelty games.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
  • Ability to Stand 75%.
  • Ability to Walk 10%.
  • Ability to Bend 15% (from waist).
  • Ability to make repetitive hand motions.
  • Use of going up and down 31 stairs multiple times per day and elevators.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

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