Live! Hotel Front Office Assistant Manager - Maryland

Live Hotel Front Desk
Employee Type
Full-Time Exempt


Why We Need Your Talents:


As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.






Where You'll Make an Impact:

  • Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
  • Developing and managing the Front Office budget.
  • Ensuring the safety and security of employees and customers.
  • Working closely with our sales department to maintain the highest occupancy level.
  • Achieve measurable goals to ensure guest service/satisfaction.
  • Participate in the hiring process of Front Office staff to ensure the best selection
  • Review staffing levels and delegate assigned responsibilities.
  • Review rooms activities and promotional status with Director of Hotel Operations.
  • Monitor and adjust performance to local and national competition.
  • Meet with departmental directors and managers as necessary.

Skills to Help You Succeed:

  • Able to read and interpret instructions and directions for guests
  • Able to communicate without impediment with guests and staff in all areas relating to guest service.
  • Profound experience in customer service٫ office management and basic bookkeeping procedures
  • Good organizational٫ multitasking and problem-solving skills
  • Strong communication and interpersonal skills



  • High School education or equivalent
  • Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

  • Lifting and carrying to 50lbs
  • Pushing/Pull up to 100lbs
  • Some Bending/kneeling
  • Frequent walking and standing
  • Some Sitting
  • Climbing steps

What We Offer

Perks We Offer You

  • Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
  • Onsite Wellness Clinic.
  • Generous retirement savings options. 
  • Free uniforms.
  • Free parking.
  • Discounted meals.
  • Service and Attendance bonuses.
  • Tuition reimbursement.
  • Advancement opportunity.
  • Discounts on hotels, theme parks, travel, and more!

Life at Live!

  • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.


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